How could this process be so difficult? One author plus two books. Easy! But not. Even though CreateSpace and Kindle are owned by Amazon, none of them speak to each other properly. CreateSpace blames Kindle and Kindle blames CreateSpace. That is, until CreateSpace also blames IngramSpark, while IngramSpark refuses to answer queries. Whew!
And CreateSpace is a customer of IngramSpark. Which appears to mean that CreateSpace doesn’t do much at all. They are just a front end – and a clumsy front end – for the real work which is carried out by IngramSpark (print-on-demand books and distribution). And carried out by Kindle Direct Publishing (eBooks). And carried out by Amazon (sales).
Three weeks to get one author and two books onto a platform that is supposed to make publishing easy is nonsense. The left hands and the right hands of the Amazon ecosystem need to speak to each other. And speak properly and efficiently. Otherwise Amazon will continue to have huge turnover and no profit!
The dozens of emails and web chats and web forms that have been necessary to achieve one author page will have cost Amazon et al at least the profits they imagine they make on 100 book/Kindle sales. Sounds like a wasteful way to do business!